Refund policy

Standard Sized Wall Panels:

• Returns accepted for 30 days
• Customer provides return shipping fees
• 28% restocking fee

Custom made to order wall panels are non-refundable. Quick Ship wall paneling cannot be returned without prior approval. If approved, they must be returned within 30 days of delivery. 

To be eligible for a return, your item(s) must be in the same condition that you received it, unused and in its original packaging. Items will not be approved for credit if they are marked on, modified, or have been exposed to excessive weather elements such as sun or moisture. You’ll also need the receipt or proof of purchase.

Due to the nature of wood there can be slight color/tonal differences from one piece of wood to another. These differences are natural and contribute to the beauty of our product which is why no refund will be issued based on these variations. Walston Architectural Products will not replace products that break or bow as a result incorrect care and maintenance of the product. 

To start a return, you can contact us at contact@walstonap.com. Please note that returns will need to be sent to the following address: 14901 Industrial Drive, Smithville, MO 64089.

If your return is accepted, returns are F.O.B. buyer and are subject to a 28% restocking fee. When returning our Quick Ship items, product must be received in a re-sellable condition. If returned products are received damaged due to poor repackaging, no credit will be processed. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@walstonap.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Shipping damages brought to our attention after 30 days of delivery will not be accepted.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days minus a 28% restocking fee and any return shipping labels provided by Walston Architectural Products. Please remember it can take some time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@walstonap.com.