Shipping policy

The majority of freight deliveries take place without any incident. However, it's good to be prepared in the event that your order is damaged during shipping.

A freight delivery will proceed according to the following steps:

1. Pickup: You’ll receive a shipping confirmation by email with the carrier name, PRO number (freight reference), and a tracking link.
2. In-Transit: Shipments take approx. 3–8 business days to reach your local freight terminal.
3. Scheduling: Once at the terminal, a dispatcher will call to schedule your delivery with a 4-hour time window. You must be present to sign for it.
4. Delivery Day: The driver will usually call when they're in route.
5. Unloading:
   1. If under 90”, the driver will unload using a liftgate and move the crate to your curb or driveway.
   2. If over 90”, you’ll need help or a forklift to unload. Some oversized shipments may require pickup at the terminal. Any added costs are your responsibility.
   3. If access is limited (e.g. narrow street), be prepared to meet the truck at the closest accessible point.
6. Inspect for Damage: Once unloaded, inspect your shipment carefully. See below for full damage inspection instructions.
7. Bill of Lading (BOL): You’ll sign this document to confirm delivery.

How to Inspect & Document Damage

While damage is rare, please follow these steps carefully to ensure any freight claim can be processed:

• Inspect your shipment thoroughly within 15–30 minutes of delivery with driver present. All freight carriers are required to allow this. Open every box—even if it looks fine—to check for hidden damage like dents, cracks, or broken parts.
• If you find any damage (minor or major), write "DAMAGED" and a brief description on both the driver's and your copy of the BOL.
• Ask the driver to sign and initial both copies of the BOL. This confirms that the damage was noted at delivery time.
• Send a photo of the signed BOL and pictures of the damage to contact@walstonap.com within 12 hours. Claims may be denied if steps aren't followed.

Important: Wooden crates are not waterproof and should not be left outside. Exposure to weather may damage your product.

The Walston Architectural Products Team