Commercial Terms & Conditions

General: All products sold by Walston Architectural Products to the Buyer are custom-made. By placing an order with Walston Architectural Products, you agree to be bound by these Terms and Conditions. These Terms and Conditions constitute the entire agreement between Walston Architectural Products - Seller and the Purchaser -Buyer regarding the sale of custom-made products. Employees or independent sales representatives of Walston Architectural Products are not authorized to make verbal commitments or promises that exceed the terms of the written agreement.

Liability: Walston Architectural Products manufactures orders based on Buyer specifications. The company is not liable for any third-party design, engineering, fabrication, or installation services. Walston Architectural Products does not assume responsibility for consequential, incidental, or indirect damages, loss of profits, or other losses incurred by the Customer, or third parties related to its products. While the company may offer design or installation advice, it is the Buyer's responsibility to comply with all building codes. Walston Architectural Products is not liable for claims resulting from improper fabrication, alteration, or installation of its products by the Customer or third parties. The Buyer must handle and store products correctly upon receipt to maintain the product warranty.

Customer Care Contacts

Hours | Monday-Friday 8am-4pm CST

Phone | (816)726-3841

Email | Contact@walstonap.com

Estimates: Estimates provided by Walston Architectural Products

Placing an Order

Orders & Payments:

Cancellations: All orders are individually crafted and cannot be canceled once a deposit has been received. All deposits are non-refundable.

Alterations: Any alterations will require a revised quotation and drawing approval, potentially incurring a 5% change order fee. Given the bespoke nature of our products, cancellations or returns are only permissible with written consent from an authorized Walston representative. The initial deposit is non-refundable, even if a cancellation is authorized. In such instances, Walston reserves the right to bill the Buyer for all expenses exceeding the original deposit.

Product Variations & Tolerances: Walston Architectural Products employs materials and methods that can result in minor variations in color, pattern, and texture, which are inherent to the unique appearance of each product. We advise clients to purchase sufficient material to complete their entire project at once to reduce these variations. Please note that we cannot ensure a pattern match from panel to panel if they are not ordered simultaneously, nor can we ensure dye lot color or saturation consistency for orders placed at different times. These can differ in size, shape, color, density, thickness, and texture within a single sheet, contributing to the natural beauty of the materials. Our 3D laminated panels may exhibit slight imperfections such as depressions, glossy areas, air pockets, embedded particles, mottling, and irregular textures and inconsistent textures. All dimensions and squareness are subject to a tolerance of 3/16" (4.7mm).

Expedited Orders: A non-refundable expedited order fee will be applied to cover additional costs associated with prioritizing production and delivery. This fee will be specified in the quote provided and order MUST be paid in full. Expedited orders are contingent upon the existing production capacity and availability of materials in stock.

Pricing: All prices quoted are valid for a period of 30 days from the date of the quote unless otherwise specified. After this period, prices are subject to change without notice. All prices are exclusive of any applicable taxes, duties, and other charges. These will be added to the invoice and are the responsibility of the purchaser. Payment terms are specified on the quote. All orders are subject to acceptance by Walston Architectural Products and reserve the right to reject or withhold delivery of goods until full payment is received at our discretion. Walston Architectural Products reserves the right to adjust prices due to changes in raw material costs, labor rates, and other factors beyond our control. Such adjustments will be communicated to the purchaser prior to order confirmation. Certain products may have minimum order quantity requirements. These requirements will be specified at the time of quotation or order placement. All prices are FOB origin, and shipping and handling charges will be added to the invoice. The purchaser is responsible for all shipping and handling costs unless otherwise agreed.

Sale & Use Tax: The purchaser is responsible for all applicable sales, use, excise, and similar taxes imposed by federal, state, or local authorities, unless a valid exemption certificate is provided. Prices quoted may exclude taxes unless explicitly stated otherwise. Any additional taxes or fees imposed after the initial quote may be added to the invoice. Walston Architectural Products reserves the right to adjust pricing to reflect changes in tax rates or laws imposed after the date of quotation or order confirmation. Once sales tax is paid, it cannot be refunded under any circumstances.

Payment Terms: Purchaser agrees to pay Walston Architectural Products the specified purchase price along with all applicable taxes, fees, and shipping charges as detailed in the customer quotation. To initiate production, a non-refundable deposit of 50% is required, unless otherwise arranged. The remaining balance must be settled before the order is shipped, payments made by check, or orders totaling less than $5,000.00, which require full payment upfront. For transactions made using a credit card, a 3% transaction fee will be applied at the time of purchase. Due to the customized nature of our products, cancellations cannot be accommodated after order confirmation and deposit. Orders that remain unpaid for more than 90 days after completion will be considered abandoned, resulting in forfeiture of the deposit and disposal of the product without prior notification. In the event that final payment is not made, and Walston Architectural Product incurs costs for collection or legal action to recover the balance, Buyer agrees to bear these expenses.